Business Technical Support

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 24th, 2024 (today)

Member Since

May 14th, 2020

Profile Description

With extensive experience in technical support and systems administration, I am currently serving as a Helpdesk Technician at GHD PTY LTD, where I provide comprehensive technical support for a wide range of software and hardware issues. My responsibilities include troubleshooting complex problems related to VPN, Microsoft 365, SharePoint, AutoCAD, and various business applications, ensuring timely resolution in adherence to ITIL management principles and service level agreements (SLAs). I effectively handle ticketing using ServiceNow, manage Microsoft authenticator concerns, and oversee software installations and licensing activations across multiple Upgrade to see actual info my previous role as a Desktop Engineer Support at EXL Service Philippines Inc., I was responsible for technical support for both internal and external clients, ensuring efficient ticket resolution and compliance with SLAs. I configured desktops and laptops for deployment, secured backup systems, and collaborated closely with backend support teams to troubleshoot a variety of issues, including network and VoIP configurations. My proactive approach to remote support helped optimize the user experience for work-from-home employees.My foundational experience as an IT Staff at both Toyota Butuan City Inc. and Caraga Regional Hospital involved direct assistance to staff, software installation, and basic network configuration. These roles honed my troubleshooting abilities and developed my skills in managing IT inventories and backup systems.As a member of the EUC Enterprise Messaging Team and a Microsoft 365 Administrator, I continue to deepen my expertise in cloud services and enterprise applications, ensuring that I stay at the forefront of technological advancements.