Lhirose

Virtual Assistant/Customer Service Representative

95 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

March 10th, 2025 (today)

Member Since

May 13th, 2020

Profile Description

I have a total of 2 years experience as a Customer Service Representative to one of the biggest Telecommunications Company in the USA. Handled Billing, Sales and Retention as a line of business.
I worked as a Trainer focused on product specifics for three (3) years. Trained newly hired agent/employees as a Customer Service Representative focused on billing, sales and retention as a line of business.
I have been part of Quality Assurance Specialist for 1 year focused on the call quality service given by the client. Listening to agent's/employees call and making sure they are following standard operating procedures and call quality. I have provided good results by doing a real time one on one coaching discussing opportunities and improvement.
I'm also knowledgeable in photo and video editing and social media management. I have a basic hands-on experience using Canva, Pixlr and Powtoon.

Top Skills

E-Commerce » Shopify

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

Customer Support » Ecommerce

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Office and Administration » Personal Assistant

Marketing » Content Creation » Proofreading

Marketing » Social Media Management » Facebook marketing

E-Commerce » Inventory Management » Quality Control

Design » Adobe » Photoshop

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Customer Support » Social Media Moderation

Basic Information

Age
40
Gender
Female
Website
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Address
Lumban, Laguna
Tests Taken
DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
Government ID
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