Jenny

Rockstar Virtual Assistant/Call Center QA/Chat-Email Support

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Overview

Looking for full-time work (8 hours/day)

at $22.73/hour ($3,999.99/month)

AB Mass Communications

Last Active

January 2nd, 2025 (3 days ago)

Member Since

May 5th, 2020

Profile Description

I used to work as a Call Center Agent where in I had to take calls, and handled customers' inquiries and concerns about their Upgrade to see actual info also involves processing of payment by phone. As a tenured agent, I was also tasked to listen to live calls of new team mates and grade it based on quality and customer satisfaction metrics. After monitoring and grading their calls, I would do coaching sessions with them based on the monitored call. I was also taking in supervisory calls or escalated calls . I also have experience as an email customer support rep and appointment setter, which also includes generating of monthly report.


Top Skills

Marketing » Social Media Management » Facebook marketing

Customer Support

Customer Support » Phone Support » English Speaking

Other Skills

E-Commerce » Inventory Management » Quality Control

Design » Adobe » Photoshop

Design » Logo Design

Design » Print Design

Marketing » Content Creation » Creative Writing

Advertising » Facebook Ads

Video Editing

Customer Support » Email Support

Customer Support » Ecommerce

Office and Administration » Microsoft Excel

Marketing » Video Marketing

Advertising » Creative Advertising

Basic Information

Age
47
Gender
Female
Website
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Address
Sta. Maria, Bulacan
Tests Taken
IQ
Score:  90
Government ID
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