Current Employment Status:
Hired Full Time on Apr 30, 2023
Ma.
Customer Support Specialist / Virtual Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
High school diploma
Last Active
November 12th, 2024 (3 days ago)
Member Since
April 27th, 2020
Profile Description
With over 11 years of experience in customer service, I have successfully managed
and exceeded performance metrics for multiple international accounts. My expertise
includes problem-solving, conflict resolution, and effective communication. I am
dedicated to providing exceptional service while helping the company achieve its
goals
Throughout my career, I have consistently demonstrated a commitment to providing outstanding customer service. I am skilled in addressing a wide range of customer needs, from answering inquiries and resolving issues to offering solutions that improve the customer experience. I am also adept at identifying trends and patterns in customer inquiries, which enables me to develop and implement targeted solutions that help to reduce customer issues and enhance customer satisfaction.
I've handled different International (Customer Service and Technical) accounts from Financial, Telco, Social Media outreach, E-commerce, Healthcare, Lead Generation, EdTech, and Sales with experience in these platforms:
Shopify | Gorgias | Zendesk | Freshdesk |Hubspot | ASANA | Active Campaign |Slack | Microsoft Office | Google Suite |MS Suite | Canva | Zoom | Social Media Platforms | EMR's | Shipping Easy |Shipstation | PandaDoc | Jobber
Top Skills
Other Skills
Basic Information
- Age
- 38
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 48%
- Influence: 26%
- Steadiness: 11%
- Compliance: 15%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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