Energetic and results-driven professional with more than 7 years of experience in the BPO industry. Excellent organizational and communication skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing a workable solutions. A strong sense of urgency ensures customer satisfaction and improved customer retention levels. The ability to assimilate information quickly facilitates in-depth product knowledge and the provision of outside customer service verified achievement in all areas. Ambitious and comes with incomparable professionalism that allows him to thrive in any competitive and challenging environment.
Skills:
• Critical Thinking
• Active Listening
• Time Management
• Complex Problem Solving
• Judgment and Decision Making
• English Language
• Monitoring
• Customer and Personal Service
• Strong Organizational Skills
• Big Picture Thinker
• Clear Communication
•Distribution Logistics
•Third-Party Logistics (3PL)
•Scheduling Planning Order Management
•Logistics Management
Project Management
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