James

Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

March 16th, 2025 (today)

Member Since

April 20th, 2020

Profile Description

Over the course of my 14-year career in the BPO industry, I have cultivated a broad range of skills, including exceptional communication, leadership, time management, team coordination, customer service, and organizational expertise. I have also honed my technical proficiency with tools like Microsoft Office and G Suite, equipping me to adapt seamlessly to your company’s operational needs.I began my BPO journey as a seasonal agent and quickly demonstrated my capacity for leadership and innovation, earning opportunities to serve as an Adhoc Product Trainer and Team Lead. After six years of consistently delivering results in these roles, I was promoted to a regular Team Lead position. In this capacity, I successfully managed multiple high-profile accounts across various industries:Sales Accounts: Oversaw two accounts in the flower industry.Travel Accounts: Managed a local airline account and an online travel agency.E-commerce Account: Led operations for Shopee across Brazil, Colombia, the Philippines, and Singapore, spanning mixed voice, email, and chat support.Throughout my career, I have consistently demonstrated a commitment to driving results, fostering collaborative teams, and exceeding client and company expectations. I am eager to bring this same dedication and expertise to your organization.