Technical and Customer Support / Data Entry / VA

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($915.20/month)

Associates degree

Last Active

November 25th, 2024 (3 days ago)

Member Since

April 16th, 2020

Profile Description

For 8 years, I worked in some of the country's biggest and most reputable call centers before starting a career in freelancing. These years of experience earned me an intensive background in customer support service thus making me an expert in customer care. Through hard work, dedication and passion, I was able to advance my career from being an agent to being a part of the support team then held a post as a Team Leader.  

My first ever home-based job was working part time as a technical service staff for a US based ministry. I then landed a job as a Tier 2 Technical Support (by email, phone, and chat) for a software company for more than 3 years. Aside from technical support, I was also handling all account and billing related concerns.  Alongside with this job, I was also a customer support for a real estate company that offers subscription where they create books for agents and realtor through an app.

I was as a helpdesk Team Leader for 3 years on the last office-based job that I had. I worked remotely with US based managers and clients and have handled projects with minimal supervision but with impressive outcomes. I've managed the helpdesk expansion both in the country and internationally. Prior to working as a helpdesk team leader, I worked for a short time as Telemarketer/Appointment Setter, a Subject Matter Expert for a ridesharing account that handled account concerns and complaints through email and chat. I also worked for as technical support for At&t and Linksys.

I am knowledgeable in MS Office applications and in call center tools such; different Phone systems (Cisco, Shoretel, Five9, Dialpad, and AVAYA), Cisco Unified Intelligence Center and Brightmetrics (for historical data/reporting), CRMs ( Infusion Soft, Kayako, Zendesk, Hubspot), chat tools (Liveperson, Zopim, Intercom), Remote Access tools (Logmein, Upgrade to see actual info, teamviewer, etc.). and other tools essential for home-based jobs (Loom, Zoom, Slack, Teamwork desk and space).