Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College degree

Last Active

February 13th, 2025 (yesterday)

Member Since

April 12th, 2020

Profile Description

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Successful Customer Service Representative & Real Estate
Coordinator with more than 5 years of experience addressing customer requests
and concerns. Expert at providing excellent service and options to effectively
resolve and satisfy customer issues. With well-organized approach in handling
difficult situations through resourcefulness and adaptability<!--[if mso & !supportInlineShapes & supportFields]> SHAPE  \* MERGEFORMAT <![endif]-->
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Work Experiences:
 
Executive Assistant                                                                         December
11, 2023 – Present
TOP
HVAC LLC
• Managing
emails and responding on behalf of the owner.
• Scheduling
appointments for service calls, installations and maintenance.
• Coordinating
technician dispatch optimizing schedules.
• Handling
invoicing, billing and payment follow – ups.
•  Ordering and tracking HVAC parts and
inventory.
• Preparing
reports on service performance and financials.
 
Acquisitions Specialist VA                                                                            January
23, 2022 – November 18, 2023
United
Home Buyers of America (UHBA)
• Handling
inbound and outbound calls.
• Sending
emails/text messages for follow up.
• Putting
all sellers/buyers information on Podio.
• Uploading
pictures of the property on the CRM for underwriting purposes.
• Sending
contracts.
• Assisting
them with docu-sign.
 
 
 
Real Estate Coordinator VA                                                                         January
26, 2019 - December. 30, 2022
Aftha
Program, Tampa FL                                           
• Assist
clients in purchasing a house as well as renting.
• Assigning
clients to a lender and realtor.
• Accepts
inbound calls for clients concern in looking for a house or rental house.
• Calling
clients to offer the home loan mortgage
• Assist
clients to fill out the pre-approval questionnaire and then transfer the call
to a lender.
• Write
emails to the clients about Pre-Approval and documents needed.
 • Prepare instructions how to improve the
credit score for the client.
 
Administrative Assistant VA                                                                       December
6, 2017 - January 22, 2019
Connect
Insurance Agency
• Quoting
for Auto and Home Insurance
• Doing
inbound and outbound calls
• Assisting
clients for the documents needed.
• Filing
Claims.
• Assisting
Clients with docu-sign.
• Sending
emails for claims follow up
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Education and
Qualifications
Bachelor
Science in Computer Science                                                                                           June
2004 – April 2008
University
of Batangas, Batangas City Skills
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Skills
Account
Management                                                                                                                         Customer
Service Sales Technical / Troubleshooting Support
Data Entry
Research
CRM