Customer Service & Administrative Expert | Team Lead | Appoi

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Associates degree

Last Active

January 27th, 2025 (2 days ago)

Member Since

April 1st, 2020

Profile Description

With over 6 years of experience in customer service, administrative support, and team leadership, I specialize in delivering exceptional support, driving team performance, and ensuring smooth operations for businesses. I’m passionate about solving customer issues, optimizing workflows, and enhancing client satisfaction in fast-paced environments.???? What I do:Customer Support Excellence: Skilled in resolving complex inquiries through Zendesk, Halp, and various CRM systems.Administrative Coordination: Experience in managing calendars, scheduling appointments, and ensuring seamless back-office operations.Team Leadership: Providing coaching, training, and performance reviews to guide teams toward success and maintain high service standards.Sales & Billing Support: Expertise in managing billing, resolving disputes, upselling services, and fostering long-term customer relationships.Problem Solving: Strong communicator and collaborator, skilled at troubleshooting, handling difficult issues, and achieving high customer satisfaction.???? I’m applying my skills to a remote role where I can continue to grow, collaborate, and contribute my experience to dynamic teams. I’m excited about helping businesses streamline their operations, enhance customer experiences, and reach their goals with efficiency and excellence.Let's connect and explore how we can work together to create value for your business! ????