E-commerce Specialist | Executive VA| Tech-savvy VA

E-commerce Management for Amazon, eBay, Walmart, and Shopify: Sales Monitoring and Customer Inquiries: - Monitored daily sales performance and customer inquiries across Amazon, eBay, Walmart, and Shopify storefronts. - Proactively attended to customer requests, providing timely and effective solutions to enhance customer satisfaction. Order Processing and Shipment Monitoring: - Managed order processing through specialized software, handling orders across multiple platforms efficiently. - Regularly updated customers with real-time tracking and shipment status, ensuring transparency and minimizing customer concerns. Inventory Management and Backend Support: - Oversaw inventory levels, ensuring stock accuracy and timely restocking to meet customer demand. - Provided backend support for storefront optimization, including SEO strategies and keyword relevance for each platform’s product listings, securing top-page rankings. Account Health Maintenance: - Ensured compliance with e-commerce platform guidelines to maintain a healthy account status. - Regularly reviewed performance metrics to avoid negative impacts, protecting store reputation and avoiding policy violations. Autonomous Issue Resolution and Customer Satisfaction: - Demonstrated the ability to resolve customer issues independently with minimal supervision. - Ensured a high level of customer satisfaction through effective problem-solving and prompt responses.

E-commerce Customer Support Experience: Amazon & Walmart Customer Support (June 2020 - December 2021): Provided email and chat support for customers of Amazon and Walmart storefronts for a dropship company. Addressed customer inquiries related to product information, order status, and returns, ensuring timely and accurate responses. Resolved customer issues and complaints, maintaining high satisfaction levels and fostering customer loyalty. Amazon, eBay, Walmart & Shopify Customer Support (February 2023 - Present): Deliver email and chat support for multiple e-commerce platforms, including Amazon, eBay, Walmart, and Shopify, for an autopart company. Assisted customers with order processing, shipping confirmation, and vehicle compatibility inquiries to ensure smooth transactions. Maintained a proven track record of providing exceptional customer service, addressing issues quickly, and enhancing the customer experience across platforms. Ensured customers received timely updates and resolutions for any concerns regarding their purchases.

Data Entry Experience: E-commerce Listings Management (June 2020 - December 2021): - Managed Google Docs for organizing and updating product listings across multiple e-commerce platforms. - Ensured accurate product descriptions, pricing, and specifications for seamless online catalog presentation. - Collaborated with cross-functional teams to maintain consistent product data. Microsoft Office Management (February 2023 - Present): - Utilized Microsoft Excel and Word to streamline data entry, track inventory, and prepare reports for an autopart company. - Regularly maintained and updated large datasets, ensuring data integrity and ease of access. - Supported daily operations through efficient document management and data analysis. ACES & PIES Data Maintenance (February 2023 - Present): - Responsible for accurate data entry and maintenance of ACES and PIES data standards for autopart product information. - Utilized a Product Information Management System (PIMS) to catalog and update detailed product data. - Ensured compliance with industry standards and maintained data accuracy for optimized product listings.

Research and Data Gathering: Accurate Data Provision: - Demonstrated a proven track record in conducting in-depth research to gather and provide accurate, relevant data to clients across various industries. Ensured data quality and precision to support business decision-making and strategic planning. SEO Research for E-commerce Listings: - Utilized excellent research skills to identify high-ranking keywords and SEO trends, optimizing e-commerce listings for improved visibility and search engine performance. - Enhanced product descriptions and titles to boost organic search results on multiple platforms. Market Analysis for Sales Growth: - Conducted comprehensive market research to assess current market conditions and identify growth opportunities. - Provided valuable insights that contributed to increasing sales by aligning product offerings with customer demand and market trends. E-commerce Storefront Optimization: - Applied research skills to analyze platform guidelines and identify best practices for improving storefront performance. - Continuously monitored competitor strategies and platform updates to optimize listings and improve store ranking across e-commerce platforms.