Community Manager | Customer Success Specialist 

As a Community Manager, I have taken on and initiated various tasks to keep our community engaged. In addition to monitoring and responding to community members to build connections, my responsibilities include planning and hosting online events and community calls on diverse topics. I am especially passionate about onboarding new users. It brings me great joy to welcome them and share knowledge about our ecosystem and product. To support their learning, I have created instructional guides and publication materials to make the process easier.

I assisted customers with product usage and troubleshooting, ensuring complex issues were escalated to the appropriate teams. I also kept track of the issues and resolutions for product feedback and possible future developments.

I developed and delivered training modules on topics such as Basic Merchandising, Sales Processes, and product knowledge, while also onboarding new hires and training promoters on company policies. I supervised both onsite and offsite training schedules, managed budgets, and ensured compliance through post-evaluation store visits and audits. Additionally, I supported the recruitment process by assisting in candidate evaluations.

I have researched relevant literatures and written several self-help articles with the help of my background in psychology.

During the initial stages of our product launches, I have contributed to product development and lead identification. This process involved sourcing and researching potential customers, conducting user interviews, and reaching out via X (formerly Twitter) DMs or email.

I collaborated with the marketing team to create content and instructional guides for social media platforms and the website.