Customer Service, Sales, Administrative tasks, Technical Support, Collections

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

September 23rd, 2024 (47 days ago)

Member Since

February 20th, 2020

Profile Description

Experienced Call Center and Customer Support Professional
With over 8 years of experience in customer service, technical support, and team management, I have honed my skills in leading call center operations, performance monitoring, quality assurance, and workflow management. I have experience in providing excellent customer service, managing teams, and optimizing processes to ensure efficiency and customer satisfaction.
SetSchedule (Jan 2022 - Aug 2024): Call Center Team Manager – Led call center operations, monitored performance, conducted quality assurance, and managed training and onboarding.
SetSchedule (Nov 2020 - Jan 2022): Concierge TeaUpgrade to see actual infomber – Verified leads, handled inbound/outbound calls, managed tickets, and live chat support.
800 Flat / 800 Battery (Oct 2017 - Aug 2020): Customer Service & Sales Representative – Managed customer inquiries, technician dispatch, and created reports.
Telstra (Jul 2015 - Jul 2017): Technical Support Representative – Provided technical support for ADSL services and handling escalation calls.
Convergys (Sep 2014 - May 2015): Technical/Customer Support & Billing Agent – Diagnosed internet/Cable TV issues, handled billing inquiries and complaints.
Alorica (Jun 2012 - Sep 2014): Collections Specialist – Managed credit card collections and negotiated payment plans.
Skilled in CRM tools (Salesforce, Siebel, FreshDesk, Anima), data analysis (Excel, Google Sheets), and delivering customer-focused solutions.