Digital Marketing Operations Manager

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

January 27th, 2025 (4 days ago)

Member Since

February 11th, 2020

Profile Description

Digital Marketing background in the following areas:

1. Operations:
> Managing the interdepartmental operation processes of departments (creative/content/lead generation teams) 
> Works with department heads and individual teaUpgrade to see actual infombers with task-related concerns and instructions

2. HR
Oversees and executes HR operations which include:
> Day-to-day employee HR queries concerning policies and operation procedures
> Creation and tracking of all employee medical leaves, holidays, and employee documents
> Staff recruitment - job postings, shortlisting, scheduling and conduction of interviews, liaising with candidates, and collection of documentation at hiring / offer stage
> Personnel development - works with employees to provide guidance in improving existing skills and knowledge based on the advice from management and trajection of the company
> Other ad-hoc requests as needed  

3. Customer Support
> Chat support using Intercom and email support using Gmail and Zoho
> Team management - quality control, performance coaching, and schedule management
> Operations - creation of canned responses and internal documentation for agents, report generation, and ad-hoc tasks as needed by the client
> Client relations - daily interaction with client POC for operations alignment and performance feedback
> Fluent in English & Tagalog