Fatima
Customer Service Representative/ Virtual Assistant
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Associates degree
Last Active
November 25th, 2024 (today)
Member Since
February 6th, 2020
Profile Description
Dedicated professional with five years of experience in the BPO industry, progressing from Escalation Officer to Quality Analyst. As an Escalation Officer, I managed escalated customer calls, addressing concerns and delivering effective resolutions to ensure customer satisfaction. After one year, I was promoted to Quality Analyst, where I monitored calls, evaluated agent performance, provided constructive feedback, and coached tea
In addition to my BPO experience, I am also a TikTok Affiliate and a Content Creator.
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
I have worked as a customer support representative in a private company in the Philippines for four years. During this time, I was promoted to two different positions: Escalation Officer for two years and Quality Analyst for one and a half years. I honed my skills in delivering exceptional customer service and effectively addressing a wide range of inquiries. My commitment to resolving customer issues led to my advancement to the role of Escalation Officer, where I became the go-to person for handling complex customer concerns. During my tenure, I successfully reduced customer escalations by 20% through the implementation of proactive measures and process improvements. Additionally, while working as a Quality Analyst, I conducted comprehensive quality assessments of customer interactions, ensuring adherence to company standards and policies. I actively contributed to the improvement of overall customer satisfaction scores and played a key role in designing and implementing a customer feedback system that provided valuable insights for service enhancements. I am excited about the opportunity to bring my unique blend of skills and experience and I am eager to contribute to your ongoing success.
Other Skills
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaue, Cebu
- Tests Taken
- IQ
- Score: 102
- DISC
- Dominance: 34%
- Influence: 15%
- Steadiness: 37%
- Compliance: 14%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
The Secret to Success: How an OFS Elevates Your Business
Is there really a big secret to success? If you aim to thrive in today’s competitive landscape, hire a skilled digital marketer.
READ STORYEMPLOYERS
workers
talented va's
other
contact us
connect with us
