Current Employment Status:
Hired Part Time on Mar 8, 2024
Overview
Looking for part-time work (4 hours/day)
at $8.00/hour ($704.00/month)
Bachelors degree
Last Active
December 18th, 2024 (today)
Member Since
February 4th, 2020
Profile Description
I am a workforce professional with 13+ years of experience in administrative support including real-time management, scheduling, planning, and reporting. I am equipped with excellent communication skills on both verbal and written form and well-versed in formal writing and interacting with professionals from diverse background and various levels of management. I have proven my leadership skills in managing small projects and initiatives, establishing and implementing new processes independently or as a part of a team. I have acquired proficiency in various applications such as IEX, AVAYA CMS, Genesys, Google Sheets, and Microsoft Office (i.e. Word, Excel, Outlook), and communication platforms such as Zoom, Slack, and Microsoft Teams.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
I have been managing a customer-facing email support for 6 years, assessing the type of inquiries for each email and selecting appropriate responses. I forward emails to internal departments when needed and ensure timely responses to all relevant emails.
Office and Administration » Administrative Support
Experience: 10+ years
I have been in workforce management for 10+ years and my experience in administrative support revolves around reporting, scheduling employees, assigning training, and creating training events and calendars. I am capable of creating and maintaining process documents and well-versed in communicating through chat, email, and ticketing system to answer queries and assist with administrative requests.
Office and Administration » English Proficiency
Experience: 10+ years
I have been working in a contact center environment for 13+ years where English is imperative in any mode of communication. I have confidence in my communication skills in English and can converse comfortably but have stronger proficiency in written and formal writing.
Other Skills
Customer Support
Experience: 5 - 10 years
I have been in Customer Support for 13 years consisting of 2.5 years in phone support and 10.5 years in back-office support including email management, real-time chat management, and internal ticketing system management.
Office and Administration » Microsoft Excel
Experience: 10+ years
I can create Excel reports based on data provided and what type of information is needed as a result. As a WFM professional, I have used Microsoft Excel for 10+ years now and have experienced creating basic VBA commands to make reporting easier.
Office and Administration » Data Entry
Experience: 5 - 10 years
As a daily user of Microsoft Excel for reporting and data analysis, I am quite confident in my data entry skills.
Office and Administration » Communication
Experience: 10+ years
Office and Administration
Experience: 2 - 5 years
Office and Administration » Microsoft Power Point
Experience: 6 months - 1 year
Office and Administration » Microsoft Word
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: 5 - 10 years
Office and Administration » Attention to Detail
Experience: 5 - 10 years
Project Management » Process Improvement
Experience: 1 - 2 years
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Rosario, Cavite
- Tests Taken
- IQ
- Score: 139
- DISC
- Dominance: 13
- Influence: 7
- Steadiness: 40
- Compliance: 40
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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