Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.80/hour ($1,548.80/month)

Associates Degree

Last Active

November 18th, 2024 (today)

Member Since

January 21st, 2020

Profile Description

Subject Matter Expert
*Assist representatives with account-specific questions. 
*Take escalated calls and resolved complex issues *Coached agents using the GROW coaching approach.
*Do call listening and Root Cause Analyst for dissatisfied callers

Customer Experience Specialist
*Answer product related or account-specific questions
*Process refund for the item that was purchased 
*Email Support Representative
*Handles issues between hosts and guests. Mediation for any issue that arises during the guest's stay at the host's listing or property. handles cancellations and disputes.

Talent Acquisition
•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
•Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews.
•Sets up interviews between candidates and hiring managers.
•Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
•Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Fraud Analyst/Customer Support Representative
*Work within the Fraud and Abuse unit to identify through data analytics provider claims involving potential fraud, waste, or abuse  
*Proactively research, interpret, and communicate all new and existing legislative and regulatory
requirements for all states and lines of business, in a timely and efficient manner.
*Develop and maintain a general knowledge of provider billing manual, and other healthcare
reimbursement policies and state and federal regulations related to healthcare fraud and abuse. 
*Review and summarize, and apply policies and regulations to specific analyses, reviews and
audits
*Maintain security and confidentiality of all protected health information encountered in
performance of duties.

Technical Support Representative
*Provides troubleshooting procedures 
*Handles engineer’s appointment