Customer Service/Technical Support Specialist/Email and Chat

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Associates degree

Last Active

December 31st, 2024 (3 days ago)

Member Since

January 7th, 2020

Profile Description

Fraud Analyst / Customer Service (Telephone Banker Support) 
- Help customer file fraud claim and ensure account security 
- Responsible for conducting account review for suspicious account activity 
- We promote high integrity and client customer focus 
- Maintained top-level client privacy regarding their personal information
- Provides timely and accurate information to incoming customer inquiries and product knowledge requests

Technical Support Specialist (QuickBooks Online and Payroll) 
- Support and help clients with concerns regarding accounting and payroll taxes and wages using Intuit Online Payroll and QuickBooks Online and Payroll software (US version) 
- Handle customer inquiries, complaints, billing questions, and refund/cancellation requests 
- Became one of the “peer mentors” for new representatives 
- Maintained top-level client privacy regarding their business information 
- Great knowledge in basic accounting
- Handles data tracking and monitored email distributions 
- Assigned as a “rewards and recognition” consultant, responsible for employee performance improvement through incentives and rewardsEmail and Chat Support (QuickBooks Online and Payroll) 
- Chatting or answering the customers’ inquiries real-time thru the messaging platform by the company 
- Follow up with customers to ensure their issue is resolved

Skill Summary: 
- Strong Communication skill 
- Excellent ability to adapt to challenging situations 
- Detail Oriented
- Capable Problem Solver 
- Good organizational skills 
- Time and project management 
- Leadership skills

Equipped with the following:  
- Fast and reliable internet connection (50 Mbps) PLDT Fibr 
- Desktop Computer (corei5, 8th gen, 16gb ram, 256gb ssd)
- two 24-inch monitor 
- Lenovo IdeaPad L340 (corei5, 9th gen)  as backup laptop
- Acer Travelmate (corei3, 8th gen) as a backup laptop 
-  Clean and quiet workplace