Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.80/hour ($1,548.80/month)

Bachelors degree

Last Active

November 22nd, 2024 (yesterday)

Member Since

January 1st, 2020

Profile Description

Hi, I’m Upgrade to see actual info Upgrade to see actual info, a dedicated and collaborative professional with over a decade of experience in Customer Success Management, Customer Service, and Lead Generation. 

For the past four years, I’ve worked as a Customer Success Specialist, where I’ve excelled in managing client relationships, handling escalated concerns, and driving operational efficiency. I take pride in my ability to solve problems, build strong partnerships, and contribute to the success of both my clients and my team.

What I Offer

Customer Success Expertise: I have extensive experience in onboarding new clients, managing accounts, and conducting business reviews to improve satisfaction and retention.

Problem Solving: I’m skilled at investigating issues to uncover root causes and providing fair, practical solutions.

Leadership & Mentorship: I’ve trained and supported new teaUpgrade to see actual infombers, helping them integrate seamlessly into the team and grow in their roles.

Tech Proficiency: I’m experienced with tools like AppFolio, Buildium, HubSpot, Canva, and more, allowing me to adapt quickly to various software and systems.

Data-Driven Approach: I use data and analytics to inform decisions and continuously improve processes.

My Professional Journey

Customer Success Specialist at Abodea (June 2021–Present):

I oversee account management, handle high-level concerns, and ensure a smooth onboarding process for new clients. My role involves working closely with Property Managers and Maintenance Coordinators to deliver top-notch service and support.

Customer Service Representative at Alorica (April 2017–October 2019):

I provided excellent customer support, ensuring concerns were resolved efficiently and clients left satisfied.

Tools I Use

I’m proficient with property management software such as AppFolio, Buildium, PropertyWare, and ShowMojo, as well as CRM platforms like HubSpot and Keap (Infusionsoft). I’m also skilled in Canva, LUpgrade to see actual info, Microsoft Office, and Google Workspace.

Who I Am

I’m a people person who thrives on collaboration and bringing value to my team and clients. I’m resourceful, detail-oriented, and always focused on delivering the best outcomes. I can handle high-pressure situations with professionalism and care, and I ensure uninterrupted productivity with a stable and reliable work setup.

I’m excited about the opportunity to contribute my skills and passion to new challenges. Let’s connect and see how I can make a difference for your team!