ALMARIZ

EXPERIENCED Customer Service Representative

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 31st, 2025 (2 days ago)

Member Since

December 18th, 2019

Profile Description

Helping Businesses Grow Through Exceptional Customer Service

Hi, I'm Alma—a dedicated Customer Service Virtual Assistant with 6 years of experience in delivering outstanding customer service and 3 years in bookkeeping and administrative support. My mission is to empower business owners by ensuring seamless operations and exceptional customer satisfaction, driving growth, and fostering brand loyalty.

I’m passionate about resolving customer concerns, going the extra mile to meet their needs, and leaving a lasting positive impression. My problem-solving skills, honed from my love of solving math challenges, have been invaluable in efficiently handling customer escalations and complaints.

Why Work With Me?
I believe outstanding customer experiences are the cornerstone of business success. Every interaction, big or small, is an opportunity to build trust, loyalty, and lasting relationships. My goal is to create unforgettable customer journeys that make your brand stand out.

Let’s Work Together!
If you’re ready to elevate your customer service and streamline your operations, let’s connect. Drop me a message—I’d love to discuss how I can help meet your specific needs!

Top Skills

Customer Support

Experience: 5 - 10 years

I have extensive experience working in the customer service industry handling phone, chat, and email.

Office and Administration » Admin Data Processing

Experience: 1 - 2 years

I worked as an administrative assistant for a U.S.-based client handling administrative tasks.

Customer Support » Customer Service

Experience: 5 - 10 years

Other Skills

Accounting » Quickbooks

Experience: 6 months - 1 year

I utilized QuickBooks Online during my college internship at an accounting firm, where I gained hands-on experience. To further enhance my skills, I also completed both basic and advanced training in QuickBooks Online.

Accounting » Bookkeeping

Experience: 6 months - 1 year

During my time in Senior High School, I received training in bookkeeping and later pursued a Bachelor of Science in Accountancy in college.

Customer Support » Phone Support

Experience: 5 - 10 years

Marketing » Social Media Management » Social Media Marketing

Experience: 1 - 2 years

Handled the social media account of my friend that sells footwear.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: General Trias, Cavite

Tests Taken: IQ
Score: 125: DISC
Dominance: 37
Influence: 17
Steadiness: 32
Compliance: 15: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”