eCommerce Live SMS Customer Engagement Agent

Join LiveRecover, a trailblazer in digital customer engagement, as our next eCommerce Live SMS Customer Engagement Agent. We're on the lookout for friendly, resourceful, and tech-savvy individuals who are self-motivated, disciplined, and possess an unquenchable thirst for learning. If you're comfortable with prolonged periods of sitting, as this role involves constant work at a computer, and if you're eager to contribute to a growing business and excel in a dynamic environment, your search ends here! We highly value individuals who are receptive to feedback and willing to continually learn and adapt in their role.

Before proceeding further: This is a high paced and full-time position that requires your utmost attention. Please do not apply if you already have a job or plan to work multiple jobs.

Key Responsibilities:
- Customer Support Excellence: Provide stellar and friendly support to customers across our brands via SMS/chat.
- Problem Resolution: Research, identify, and resolve issues hindering customer checkout experiences.
- Sales and Service Insight: Understand the nuances of customer shopping experiences, including sales, bundles, exchanges, returns, and managing abandoned carts.
- Multitasking Mastery: Efficiently handle multiple conversations and tasks simultaneously without compromising on quality or customer experience.
- Quick Learning & Adaptability: Rapidly absorb new information, adapt to changing scenarios, and incorporate feedback into your work seamlessly.

Working Hours:
- Schedule: Full-time position requiring a 5-day work week on USA EST time zone (night shift for the Philippines).
- Shifts Available:
- Morning Shift: 8 AM - 4 PM EST
- Mid Shift: 12 PM - 8 PM EST
- Evening Shift: 4 PM - 12 AM (midnight) EST
- Weekend Availability: Preferred.

Preferred Experience:
- Prior experience in eCommerce Customer Support.
- Familiarity with platforms like Shopify and Front App is highly beneficial.

Why You Should Apply:
- Impactful Work: Directly influence customer satisfaction and brand loyalty.
- Dynamic Environment: Thrive in a fast-paced, ever-evolving setting.
- Growth Opportunities: Continuous learning and personal development.

Compensation Range:
- $600-$800/month based on experience.

How to Apply

1. Prepare a 2-minute video. You can find the instructions here: docs.google.com/document/d/1JFF5vW5QWr69cfXQsZqw6DJRgNpZZjqi0DJ6SQo-dyg/edit?usp=sharing
2. Take a Speedtest and a typing test. You can find the instructions here: docs.google.com/document/d/13LMEB3itLvGNdPnkg--jg8s-KKFjnICTzkGqSzF0cRg/edit?usp=sharing
3. Fill out our form: voyagesms.typeform.com/to/qsZ8n62l

Once you’ve submitted the form, we’ll review your application and be in touch with the next steps if you qualify! We believe in transparency so here’s a brief outline of what comes next in our hiring process:

1. English Proficiency Test
2. Research Skills Test
3. Final Interview

Once hired, you will be paid $25 for successfully completing all the steps in our hiring process. Onboarding is followed by a comprehensive training to get you ready for our platform and to answer customer queries effectively!

Best of luck!

The LiveRecover Hiring Team