eCommerce Customer Service Representative

We're a fast-growing eCommerce business focused on delivering exceptional customer experiences and innovative solutions. We believe in empowering our team to make data-driven decisions, grow professionally, and contribute to the success of our company.

If you're highly organized, an excellent communicator, and eager to grow into leadership roles, we’d love to hear from you!

Key Responsibilities
- Customer Support Excellence: Handle customer inquiries via email, chat, or phone promptly and professionally, ensuring exceptional customer satisfaction.
- Data-Driven Problem Solving: Analyze provided data to make informed decisions that improve customer experiences and business outcomes.
- Quality Assurance: Maintain high standards in customer communications, ensuring accurate and professional responses with flawless grammar.
- Sales-Oriented Service: Approach customer interactions with a sales mindset, identifying opportunities to upsell and recommend products tailored to customer needs.
- System Proficiency: Learn and adapt quickly to new software and tools, staying updated with the latest eCommerce systems and CRM platforms.
- Process Organization: Keep records, workflows, and processes well-organized for seamless operations.
Continuous Improvement: Identify patterns in customer issues and recommend solutions to enhance overall service quality.

Skills and Attributes:
- Exceptional written and verbal communication skills in English.
- Fast and accurate in responding to customer emails and inquiries.
- Strong organizational skills with the ability to multitask effectively.
- Excellent grammar and attention to detail.
- Ability to learn and adapt quickly to new programs and tools.
- Sales-driven mindset with a focus on customer satisfaction.

Experience:
- Previous experience in customer service (preferably in eCommerce) is a plus.
- Proven ability to make calculated decisions using data.
- Experience in quality assurance or process improvement is an advantage.

Mindset:
- Eager to grow professionally and take on more responsibility.
- Aspires to move into a managerial role in the future.

Why Join Us?
- Competitive salary and performance-based bonuses.
- Opportunities for professional growth, including leadership training and promotions.
- A dynamic, supportive team environment that values innovation and quality.
- Access to cutting-edge tools and programs for personal development.

How to Apply
If you’re ready to contribute to our team and grow with us, send your resume and a cover letter to us. In your cover letter, highlight your experience with customer service, data-driven decision-making, and your career goals.

J. Adams Shoes is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.