e-Commerce Customer Service

About Us:

Upgrade to see actual info is a leading direct-to-consumer brand specializing in premium-quality athletic apparel and accessories. We are passionate about delivering top-notch products and ensuring a seamless shopping experience for our customers. As we continue to grow, we are looking for a dedicated and enthusiastic Online Customer Service Representative to join our team.

Job Description:
As an Online Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support via email, chat, and social media. You will assist with inquiries, resolve issues, and ensure customer satisfaction while representing the Sleefs brand.

Key Responsibilities:

Respond promptly to customer inquiries via email, live chat, and social media.

Assist customers with order placement, tracking, returns, and exchanges.

Resolve customer complaints efficiently and professionally.

Provide product information and recommendations.

Monitor and respond to customer reviews and feedback.

Work closely with other departments to ensure seamless customer support.

Maintain a positive and empathetic attitude toward customers at all times.

Identify and escalate issues as needed to management.

Requirements:

Previous customer service experience (e-commerce experience preferred).

Strong written communication skills.

Ability to multitask and work in a fast-paced environment.

Proficiency in using customer service software and online platforms.

Problem-solving skills with a customer-first mindset.

Availability to work flexible hours, including evenings and weekends as needed.

Passion for sports and fitness is a plus!

Benefits:

Competitive pay.

Flexible work schedule.

Remote work opportunity.

Employee discounts on Sleefs products.

Growth opportunities within the company.