customer support

Job Title: Customer Support & Virtual Assistant

Job Overview:
We’re looking for a highly organized and motivated Customer Support & Virtual Assistant to join our team! Your primary role will be to manage and respond to customer inquiries via email, ensuring each message is met with professionalism, empathy, and accuracy. This role requires someone who can utilize email templates effectively, personalize responses when needed, and communicate clearly with our valued customers.

Responsibilities:

Respond promptly and professionally to customer inquiries via email
Use and customize email templates to streamline communication
Maintain accurate records of customer interactions and issues
Collaborate with the team to address recurring issues and improve processes
Prioritize customer satisfaction in all communications
Qualifications:

Excellent written English communication skills
Experience in customer support roles is a plus
Familiarity with email templates and customer service tools
Strong attention to detail and a proactive attitude
Ability to work independently and manage time effectively
Availability to work a flexible schedule, primarily within business hours
Additional Information:
We value team members who are detail-oriented and can work efficiently with minimal supervision. If you’re someone who takes initiative and enjoys helping people, we’d love to hear from you. To demonstrate that you’ve read this description carefully, please include the word "sunshine" somewhere in your application.

Benefits:

Flexible working hours
Opportunity to grow with a supportive, friendly team
Remote position with the potential for long-term employment
How to Apply:
Please send a resume and a brief cover letter explaining why you’d be a great fit for this role. Applications missing the secret word or those that appear automated will not be considered. We look forward to welcoming a dedicated and enthusiastic member to our team!