Workforce Specialist needed - APPLY NOW!

We are a US-based national home service provider. We are a rapidly expanding company that needs talented individuals with a growth and entrepreneurial mindset.

As a Workforce Specialist, you will play a pivotal role in optimizing our workforce to achieve our organizational goals. You will collaborate with cross-functional teams, implement best practices, and contribute to a positive work environment. Your responsibilities will include:

Key Responsibilities include but are not limited to:
- Workforce Planning
- Training and Development
- Performance Management
- Data Analysis
- Compliance and Regulations
- Organizational Development
- Reporting

Qualifications:
- Proven experience in workforce management within a call center environment, including scheduling, forecasting, and real-time management.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Proficiency in workforce management software and tools, such as WFM software, Excel, and reporting platforms.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Detail-oriented mindset with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Understanding of call center operations, metrics, and customer service principles.
- Ability to adapt to changing business needs


Benefits:
- Starting pay: $155/week paid every two weeks
- Paid time off
- Personal Medical Assistant to support your health and wellness
- Shifting schedule
- 2 days off per week
- HMO coverage after 3 months of continuous employment
- Must be comfortable with working anytime between 7 AM - 7 PM CST, Monday to Saturday (the exact schedule will be determined after hiring)
- Paid Training


If you feel like you would fit into this model and want to fill out an application, then copy and paste the following URL into your browser and tell us more about you.

forms.gle/eD1DjH9GtbPjPgC3A


NOTE: Please use the link to apply.