Weekend Scheduling Coordinator

The Weekend Scheduling Coordinator is responsible for assigning and confirming bookings,
communicating with customers and staff, and ensuring customer requests are accommodated
as needed. Manages internal and external communications across all departments, managing
customer follow ups and escalations, and maintaining efficient and seamless workflows for
client requests.

Responsibilities
• Monitor booking and customer service requests.
• Assign and schedule pending bookings.
• Confirm scheduled bookings for Monday.
• Paying close attention to property details and the media services being provided.
• Explain the services being provided and confirm the services are adequate for the property.
• Provide strategic recommendations to maximize client’s exposure.
• Perform follow-ups to encourage review submissions and Client Experience Survey’s.
• Staying up-to-date with Company offerings, and with the needs of the market.
• Collaborating to improve the customer experience.
• Ability to multitask and work with multiple customers simultaneously.
• Should be able to identify opportunities to consolidate contact points by checking multiple
bookings simultaneously for high volume clients.
• Participate in coaching and encouragement programs for continued success and improvement.
• Identify technology solutions for improving overall performance and quality.
Work Hours