Web Platform Technical Support Specialist | Night shift

Job Description: We are looking for a Technical Support Specialist to provide on-demand support and maintain the platform’s technical functionality. The ideal candidate will resolve issues promptly and support integration efforts.

Qualifications:
· Bachelor’s degree in IT, Computer Science, or a related field.
· 5+ years of experience in technical support for web platforms.
· Familiarity with Drupal and digital tools like SendGrid or MailChimp.
· Excellent problem-solving skills.


Responsibilities:
· Provide on-demand troubleshooting and technical support.
· Maintain platform functionality and resolve user-reported issues.
· Ensure compatibility of third-party tools and integrations.


Work from Home Requirements (Must have before the start date)
Internet Connection : Min of 25mbps internet connection speed AND a backup internet connection (before start date)
Computer/Laptop: The contractor must have a working computer from home with Dual Monitors
Noise Canceling Headset (Plantronics)
Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
Must be comfortable working with a Monitoring Software (for payroll and timekeeping purposes only)
Webcam - Contractors must have a working webcam