VoIP Developer (Remote)

About The Hello Team
The Hello Team specializes in providing independent contractors to businesses in the U.S., offering top-tier customer service, cybersecurity, identity verification, and bilingual support. We are seeking a talented VoIP Developer to join our team and help optimize and enhance our client VoIP infrastructure.

Job Summary:
We are looking for an experienced VoIP Developer to design, implement, and maintain our VoIP systems. The ideal candidate will have expertise in SIP protocols, PBX systems, and cloud-based VoIP solutions. You will work closely with our IT and operations teams to ensure seamless communication services for our clients.

Key Responsibilities
-Develop, configure, and maintain VoIP systems, including Asterisk, FreePBX, Kamailio, and other SIP-based solutions.
-Design and optimize call routing, IVR, and call-handling logic.
-Troubleshoot and resolve VoIP-related issues, including latency, jitter, and packet loss.
-Integrate VoIP solutions with CRM systems, ticketing platforms, and other business tools.
-Implement security measures to protect VoIP infrastructure from fraud and attacks.
-Monitor system performance, analyze logs, and improve call quality.
-Develop APIs and automation scripts for VoIP systems.
-Stay updated with the latest VoIP technologies and industry trends.

Requirements
-Proven experience as a VoIP Developer or Engineer.
-Proficiency in SIP, RTP, WebRTC, Asterisk, FreePBX, Kamailio, OpenSIPS, or similar technologies.
-Strong understanding of VoIP protocols (SIP, H.323, RTP, etc.).
-Experience with cloud-based VoIP solutions such as Twilio, Plivo, or Amazon Connect.
-Knowledge of network troubleshooting, including firewalls, NAT traversal, and QoS.
-Programming experience in Python, PHP, JavaScript, or C is a plus.
-Experience integrating VoIP with CRM systems (e.g., Salesforce, Zingtree, or custom solutions).
-Familiarity with Linux-based systems and database management (MySQL, PostgreSQL).
-Strong problem-solving skills and ability to work in a fast-paced environment.

Preferred Qualifications
-Experience with VoIP billing systems.
-Familiarity with AI-driven call routing and speech analytics.
-Certifications such as CCNA Voice, FreePBX Certified Administrator, or similar.

Why Join Us?
-Work with a dynamic and innovative team.
-Opportunities for growth and professional development.
-Be part of a company that values technology and customer experience.