Virtual Service Advisor (Auxiliary & Primary VSA)

Job Type: Full-time, On-Site/Office-Based

Company: WorkWise Auto Solutions

Location: Makati City, Philippines

Salary: Competitive, based on experience

About Workwise Auto Solutions:

At Workwise Auto Solutions, we’re revolutionising the way automotive workshops operate. Our mission is to empower shop owners with the tools and support they need to maximise profits, save time, and streamline operations without the headaches of disconnected systems and admin overload.
We specialise in Virtual Service Advisors (VSAs), highly trained professionals who take the pressure off workshop teams by handling customer communication, booking triage, job approvals, and workflow optimisation. Our VSAs work alongside shop owners and service advisors, ensuring a seamless experience that keeps customers engaged and revenue flowing.
At Workwise, we believe in innovation, professionalism, and genuine support, both for our clients and our team.
If you’re passionate about helping businesses run smoother, thrive in a dynamic environment, and love getting things done, we’d love to have you on board!

About the Role:
We are looking for highly motivated and dynamic Virtual Service Advisors to join our team. Whether you're a Primary Virtual Service Advisor (directly handling client interactions) or an Auxiliary Virtual Service Advisor (supporting VSAs and handling Workwise admin tasks), you’ll play a key role in ensuring workshops run efficiently.

No prior automotive experience? No problem! We provide full on-the-job training—all you need is a client-focused mindset, a strong work ethic, and a passion for helping others.

Responsibilities:
- Build and maintain strong relationships with clients.
- Provide an exceptional customer experience by assisting and collaborating with workshops.
- Communicate with clients’ customers through a messaging platform.
- Determine service schedules, repairs, and maintenance recommendations for vehicles.
- Order and/or inquire about parts from suppliers via phone, website, integration, or SMS.

Requirements:
- Excellent communication and interpersonal skills.
- Ability to work well in a fast-paced environment.
- Basic understanding of and confidence in navigating computers and websites.
- A client-focused mindset with a strong commitment to providing top-tier service.
- Proven experience in customer service, technical support, or sales is a plus.
- Experience in automotive sales is an advantage but NOT a requirement!

(P.S. You don’t need to know all about cars for this role, what matters most is your ability to help and get things done!)

Benefits:
Competitive salary
Transportation allowance
On-the-job training—no prior automotive knowledge required!
Ongoing professional development and career growth opportunities
Opportunities for advancement within the company
A supportive and collaborative work environment

If you're ready to be part of an innovative team that’s changing the game for automotive workshops, apply now!