Virtual Receptionist / Customer Service Representative

We seek a dedicated and professional Virtual Receptionist / Customer Service Representative to join our team full-time. This position requires 40 hours per week, working Monday through Friday, 8:30 a.m. to 4:30 p.m. CST. The ideal candidate will handle customer inquiries, provide quotes for junk cars, search for auto parts in our inventory system, and schedule pickups with tow truck drivers.

If you are highly organized, possess excellent communication skills, and can work independently while delivering exceptional customer service, we’d love to hear from you!

Responsibilities:
Answer incoming calls promptly and professionally.
Search for auto parts and tires using our inventory system (Checkmate by Car-Part).
Provide accurate quotes for junk vehicles based on set guidelines.
Schedule junk car pickups and communicate details via WhatsApp with tow truck drivers.
Maintain detailed records of customer interactions in our CRM (ConversionSystem).
Handle customer inquiries via phone, email, and messaging platforms.
Coordinate with internal teams, including parts pullers and order preparers.
Requirements:
Availability: Must commit to working full-time, 40 hours per week, Monday through Friday, 8:30 a.m. to 4:30 p.m. CST.
Experience: Experience in customer service, receptionist, or administrative roles is preferred.
Skills:
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency in using CRMs, inventory systems, or similar tools (Checkmate experience is a plus).
Problem-solving skills and a customer-focused mindset.
Technical Requirements:
Reliable high-speed internet connection.
Computer with sufficient storage and capability to handle multiple applications.
Headset with a noise-canceling microphone for clear communication.
Compensation:
Competitive hourly rate based on experience.
Opportunities for raises and bonuses based on performance.
How to Apply:
Please submit your application with the following:

A brief cover letter explaining your experience and why you are a good fit for this role.
A screenshot of your internet speed from speedtest.net.
A screenshot showing the available storage space on your computer.
Your updated resume.
Note: Applications without the above requirements will not be considered.

Why Join Us?
At Select Auto Parts & Sales, we are passionate about providing exceptional customer service. We value dedication, efficiency, and teamwork and are excited to welcome a new member to our growing team.