Virtual Receptionist (Administrative Support VA)

About Generate Listings
-The Digital Prospecting Partner Driving Next Level Growth

The Generate Listings Mission: Our mission is to be the Digital Prospecting Partner to at least 100 real estate professionals in 2025 and help our partners earn over $10 million in total commissions in the next year.

We not only guarantee the best results for our clients. Our goal is to become a long-term growth partner that helps them build their dream business and develop their personal freedom.

Generate Listings is most productive when our teammates are able to work autonomously and are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Our #1 Core Value: Results Driven

Our primary focus as a company is to ensure we are able to achieve results for our partners no matter what and they can continue to grow their business using our service. The outcomes of our clients are ultimately what matter. Being results driven means going the extra mile to support them and to be proactive in coming up with solutions to problems, it means taking extreme ownership over your role and it means having extreme attention to detail to ensure the client results and client experience are world class.

If this culture does not resonate with you, please do not apply.

Job Description

We are a fast growing Australian-based digital marketing agency focused on helping Real Estate Agents scale their business by generating and nurturing leads to transform the consistency of their business, and are looking for an all-star Virtual Receptionist to support our growth!

The Virtual Receptionist position will work closely with our Head of Fulfilment to ensure that every opportunity is maximised, assisting with internal and external communication on behalf of both Generate Listings and the Clients we work closely with.

This integral position aims to create trust with our clients and their business, therefore we are looking for a go-getter who has great attention to detail, excellent written communication skills & is confident responding over live chat functionality across our entire client base to ensure that no stone is left unturned. This includes but is not limited to answering messages via the Manychat and GoHighLevel platforms through SMS, Facebook and E-mail channels. As well as Admin and Financial support, Project Management Board Organisation, and Assisting with Overall Client Satisfaction & Reporting Minor Tech Issues to the fulfilment team.

This remote position is full-time with potential to grow within the company.
Our team culture is energetic, driven, self-resilient, creative and friendly. We collaborate and help each other to grow and succeed. You will have the opportunity for EXTREME GROWTH, as we strongly strive for 1?tter everyday. If you are NOT a lifelong learner, driven to constantly improve towards excellence instead of rest in adequacy, then please do not bother applying.


What this Job Entails
- Lead Management: Follow up on ManyChat and AI conversations using Go High Level to engage potential customers.
- Manually convert high-potential leads and nurture prospects.
- Schedule appointments and manage calendars for clients and internal teams.
- Assisting to Identify and report minor technical issues with automated messages to ensure seamless operations.
- Administrative Tasks including organising and updating Generate Listings’ internal ClickUp boards and managing contract pause/end dates to assist with retention and renewal process.
- Prepare client monthly reports on lead conversion and campaign metrics.
- Research and coordinate thoughtful client appreciation gifts.
- Monitor client finances by tracking client payments, managing invoices, and resolving discrepancies.

Compensation

- $7,000 - $10,000 per year USD (full-time)
- 100% remote position
- Access to development programs that will assist with your growth
- Company in-person retreats and virtual events

Requirements

- At least 2 years experience within Admin, Customer service and/or PA roles
- Strong organisational skills with exceptional attention to detail.
- Outstanding written and verbal communication abilities.
- Able to think critically and exercise independent judgment and discretion
- Proactive problem solver who can anticipate and address issues effectively.
- Familiarity with tools like ManyChat, GoHighLevel, ClickUp, Stripe, Facebook Messenger, Google Sheets, Slack and CRM platforms.
- Ability to work independently while contributing positively to a collaborative team environment.
- Confidence with sending internal and external emails, text messages and phone calls to clients
- Fluent English speaking and writing skills as you will represent both Generate Listings and our clients
- Self-starter -- you are comfortable working 100% remotely, managing your schedule and meeting deadlines without direct supervision
- Strong time management and organizational skills under ever-changing schedules
- Coachable -- you are excited to participate in ongoing training and constantly push yourself to get better and better
- Team player -- you are able to collaborate with a small team, ask for help when needed, and complete tasks as required
- Proactive -- you strive to get ahead of a problem or start a conversation, instead of waiting for the right time or opportunity to come to you.

This role is dynamic, challenging, and offers significant room for growth within Generate Listings. We are seeking someone who thrives in a fast-paced environment, shares our drive for excellence, and is eager to make a meaningful impact on our clients and company.

Benefits
- Remote position (work from anywhere in the world)
- Competitive pay
- Access to world-class training and education
- Laid back, yet professional vibe
- We’re a quickly growing company that favours promoting internally -- huge opportunity for upward mobility

How To Apply

Please reply here with your proposal/cover letter and resume and provide a video recording link with a brief introduction about yourself, your job responsibilities, and an explanation of your interest in this position.

If your application is being considered, we will send over the next steps of the application process.