Virtual Patient Care Coordinator

We are looking to hire a Virtual Patient Care Coordinator for our OBGYN Clinic. The preferred candidate will either be a nurse or someone with a medical/healthcare background.

- Appointment Management: Schedule and confirm patient appointments, follow-ups, and procedures. Manage appointment cancellations and rescheduling.
- Referral Coordination: Coordinate patient referrals, pre-certifications, and surgery requests according to office protocols
- Serve as the main contact for patients regarding appointments, procedures, and general information.
- Triage patient telephone calls and in-office questions related to medical concerns, following established protocols, escalating urgent matters ensuring issues are addressed promptly.
- Insurance and Billing Support: Verify patient insurance coverage, obtain pre-authorizations, and assist with billing inquiries while ensuring compliance with office policies, state, and federal regulations.
- Record Management: Document patient interactions, medical history, vital signs, and medications in the Electronic Health Record (EHR) system, ensuring timely and accurate entry.

PAY INCREASE BASED ON PERFORMANCE