Virtual Operations & Executive Support Coordinator

About the Role
InterPulse Fitness is looking for a Virtual Operations & Executive Support Coordinator to oversee member communication, booking systems, and administrative tasks for our Shanghai and Singapore studios. This role is ideal for a detail-oriented, proactive individual with strong communication and organizational skills who thrives in customer engagement, operations, and executive support. We are looking for someone who can grow with us long-term and help enhance our business operations.
Key Responsibilities
1. Member Communication & Support
• Manage all member interactions for the InterPulse Fitness Shanghai account, including inquiries, bookings, and follow-ups.
• Begin with Shanghai operations, with potential expansion to support Singapore.
• Send reminders, updates, and health check messages to coaches and members.
• Maintain and update the member database to ensure accuracy.
2. Booking & Platform Management
• Oversee QingChen and ClassPass bookings.
• Profile bookings, identify trial members, and update member profiles.
• Adjust booking statuses and record trial member details after each session.
3. Executive & Administrative Support
• Conduct research on various topics to support business development.
• Create, edit, and organize documents, presentations, and reports.
• Assist with ongoing projects, including Sweat Classes and partnerships.
• Maintain accurate records and assist with social media planning and proofreading.
• Provide executive support, including scheduling, email management, and coordination tasks.
4. Additional Skills That Will Make You Stand Out
• Social Media Handling – Experience in managing and engaging with audiences
• Marketing Experience – Understanding of brand messaging and customer outreach
• Sales & Business Development – Ability to bring in corporate accounts and partnerships
• Knowledge in the Fitness Industry – Familiarity with fitness trends and member needs
Requirements:
• Proficient in spoken and written English.
• Strong Google Workspace & Microsoft Office skills.
• Highly organized with excellent attention to details.
• Ability to multi-task and manage priorities effectively.
• Familiarity with social media management is a plus.
• Corporate background is a plus.
• Must have a laptop, phone, and stable Wi-Fi connection.
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