Virtual Front Desk Specialist - HIRING IMMEDIATELY

Virtual Front Desk Specialist - MEDICAL Experience a PLUS!
FULL TIME- NO FREELANCERS
About Webspark Media, LLC

Headquartered in sunny Southwest Florida, Webspark Media is a digital advertising company that specializes in local business marketing. It’s our mission to deliver high-quality services while building meaningful relationships with our clients, partners, each other, and those in the community around us.

We not only guarantee the best results for our clients. Our goal is to become a long-term growth partner that helps them build their dream business.

This mission also applies to our team. We are nearly 100% remote, and we encourage our employees to work from anywhere in the world!

Webspark is a multicultural agglutination of talented individuals working as a team, each from their corner of the world, each with their native language. We cultivate talented individuals into leaders. We believe leaders and hard workers come from the desire to grow. With a great leader comes a great team, and with a great team comes a greater and stronger company.

Our #1 Core Value: Be Responsible
Take Responsibility. For yourself, for your clients, for the wins, and especially for the failures. We own mistakes and use them as an opportunity to get better. The only two words you will never hear at this company are “fault” and “blame.”

If this mindset does not resonate with you, please do not bother applying.

We are seeking a highly organized and personable Virtual Front Desk Agent to join our team, dedicated to providing exceptional service and support to our medical practice clients. As the first point of contact for incoming calls, you play a crucial role in managing communications, scheduling appointments, and ensuring a smooth and professional experience for patients. This remote position offers the flexibility to work from home while being an integral part of healthcare operations.

Key Responsibilities:

- Patient Communication: Efficiently manage incoming calls with a warm, professional demeanor. Provide information, answer inquiries, and address patient needs promptly.
- Appointment Scheduling: Utilize medical practice management software to schedule, reschedule, or cancel appointments according to patient requests and provider availability.
- Information Verification: Confirm and update patient information as necessary, ensuring accuracy in the practice’s database.
- Call Triage: Assess the nature of each call and direct it to the appropriate department or staff member, ensuring urgent matters are prioritized.
- Confidentiality Maintenance: Strictly adhere to HIPAA guidelines and privacy laws to protect patient information at all times.
- Feedback Collection: Occasionally conduct patient satisfaction surveys or relay messages between patients and healthcare providers.
- Administrative Support: Perform light administrative tasks such as managing email correspondence, forwarding messages, and providing call reports when needed.

Qualifications:
- Proven experience in a customer service role, preferably in a healthcare or medical setting.
- Familiarity with medical terminology and practice management software.
- Strong organizational and multitasking skills, with the ability to prioritize tasks.
- Excellent verbal and written communication abilities.
- Commitment to maintaining patient confidentiality and adherence to HIPAA regulations.
- Ability to work independently and as part of a team.
- Reliable internet connection and a suitable home office setup for taking calls professionally.
- Flexibility to work in shifts, as required by the medical practice's operating hours.

What We Offer:

- A fully remote work environment with flexible scheduling options.
- Competitive salary and benefits package.
- Comprehensive training and development opportunities.
- A supportive team and management committed to your success.
- The chance to make a meaningful impact on patient care and experience.


Join us in our mission to streamline medical practice operations and enhance patient care through your expertise as a Virtual Front Desk Agent. We look forward to hearing from you!

KNOWLEDGE, SKILLS AND ABILITIES:
• Must have strong inner drive and self-discipline, proficiency in in EXCEL, Word, PowerPoint and Outlook

Benefits
- Remote position (work from anywhere in the world)
- Competitive pay
- Potential for performance bonuses
- Training library
- Access to world-class training and education
- Laid back, yet professional vibe
- Paid time off

We are looking for talented people in all countries with excellent English speaking and writing skills, who want:
Financial stability and payment in $USD
Commit to a long-term position.
Professional growth opportunities.
This position is full-time or part-time and virtual.

TO BE PART OF OUR TEAM YOU NEED:
C2 Advanced English Level
A fully functional desktop/laptop computer
Full and Part-time availability
High Internet speed
Internet and Power Backup

PAYMENT AND BENEFITS
Fixed hourly pay (Depending on experience and skills) plus KPI bonus based on performance.
Remote position (work from anywhere in the world)
Competitive pay

HOW TO START
If you are interested in this position, please send your resume to Upgrade to see actual info a 60-second video (required to be video) that includes your name, why you think you would be a good fit for this job, a brief outline of past work experience that qualifies you for this position, a description of your ideal work environment, what motivates you and the maximum hours you are willing to put towards this position.
Our team will review your application and get back to you shortly. We will NOT consider incomplete applications. We look forward to hearing from you!