Virtual Customer Service Representative for Medjooldays.com

About Us:
At Upgrade to see actual info, we pride ourselves on offering high-quality medjool dates alongside an exceptional customer experience. As a thriving e-commerce business, we’re looking for a dedicated Virtual Customer Service Representative who can help us maintain our stellar reputation.

What You'll Do:

Provide top-notch customer support via email, chat, and social media
Create, manage, and continuously improve macros in Gorgias to streamline customer interactions
Address inquiries about products, orders, and returns with precision and care
Maintain organized records and collaborate with the team to enhance our service quality

Who You Are:
Experienced in customer service within the e-commerce space
Proficient in creating and managing macros in Gorgias
Highly responsive, organized, and diligent in your work
A proactive problem-solver with excellent communication skills
Bonus: Experience in the food or wellness industry
Unique Application Task:
We want to see your skills in action! Please complete the following as part of your application:

Record a Loom Video (or equivalent screen recording) (3-5 minutes):
Introduce yourself and highlight your relevant customer service background.
Demonstrate two macros you’ve created in Gorgias—explain your process and how these macros have improved customer response times or satisfaction.
Share a brief case study or example of how your work has positively impacted a previous role (feel free to mention notable clients, respecting any confidentiality agreements).
Submit Your Work:

Include your Loom video link along with your resume and a brief cover letter explaining why you're the perfect fit for Upgrade to see actual info. Use the subject line: "Virtual Customer Service Rep Application."
Join us in delivering an unparalleled customer experience for our premiuUpgrade to see actual infodjool dates! We look forward to seeing how your expertise can make a difference.