Virtual Customer Service Representative - Shopify/Email

Do you excel at empathetic communication and thrive in customer-focused roles? Are you experienced with Shopify and looking to join a growing company that values honesty and innovation? If this sounds like you, keep reading!

Who We Are
At Merch Unlimited (www.merchunlimited.com), we empower content creators to monetize their channels by offering physical merchandise their fans can proudly own. From product design to production and fulfillment, we handle it all, ensuring a seamless experience for our clients and their fans.

We’re seeking our first Virtual Customer Service Representative to help us deliver exceptional service as we grow. Join us and be part of a team that values honesty, personal growth, and customer satisfaction above all else.


What You’ll Do
As our Virtual Customer Service Representative, you will:

Respond to customer inquiries and service requests via email with empathy and professionalism.

Navigate the Shopify Admin dashboard to resolve issues and provide solutions.

Handle weekly customer billing processes accurately.

Manage your time effectively, setting personal goals and adapting to new tasks as needed.

Provide outstanding service during peak holiday seasons (November-December), working 6–10 hours per day as required.


What You’ll Need to Succeed
Excellent communication skills: You can write clear, empathetic, and professional emails.

Experience with Shopify Admin: You’re comfortable navigating and troubleshooting within the platform.

Time management: You excel at organizing your day and prioritizing tasks independently.

Flexibility: You can adapt to changing responsibilities and peak workload periods.


What Sets You Apart
You are proactive, always ready to take on new challenges with a positive attitude.

You align with our core value of honesty, recognizing its importance in building trust and resolving challenges.

You’re excited about the opportunity to grow into a leadership role as we expand our team.


What’s in It for You?
Pay: $3.50 - $6.00 per hour, based on experience.

Growth Potential: As our first virtual hire, you’ll have the opportunity to step into a team management role as we scale.

Work-Life Balance: Remote work with flexible scheduling within East Coast USA time zone requirements.

Anyone hired will be required to use "Insightful Software" to track hours worked.

If you would like to be strongly considered please make a short audio or video recording of your past experience and how you think you would be a good fit for this job opportunity.