Virtual Assistants (VAs)

Helpdesk Support - Level 1 & 2 "Manila-Based IT Gig Team (Work from Home)"

Exciting Opportunity for IT Professionals in Manila!
Grapevine MSP Technology Services, a US-based company in Bakersfield, California, seeks Information Technology Virtual Assistant Gig TeaUpgrade to see actual infombers to join our growing and dynamic team.

As a Desktop Support Level 1 or 2 professional, you will be vital in maintaining and troubleshooting critical IT systems. You will work alongside highly skilled engineers known for their technical expertise and commitment to delivering top-tier support.

What We Are Looking For:
Strong knowledge of computer software, hardware, networks, and operating systems
Ability to troubleshoot and resolve complex IT issues
Excellent attention to detail and problem-solving skills
A proactive mindset and willingness to collaborate in a fast-paced environment

This is a fantastic opportunity for IT professionals in Manila to work remotely with a US-based company while enhancing their technical skills in a challenging and rewarding role. We encourage you to apply if you are passionate about IT and ready to contribute to a global team.

Responsibilities
Provide in-depth Tier 1 and 2 technical support
Tier 2 escalation points for Tier 1, when required
Communicate with the end-user for problem analysis before providing a solution.
Develop a deep understanding of our company products
Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
Configure and install appropriate software and functions according to specifications.
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
Maintain records/logs of repairs and fixes and maintenance schedule.

Requirements
Extensive experience in the field or proven work experience
Be capable of providing quick resolutions and solutions for small tasks.
Thorough knowledge of helpdesk processes and customer service
Excellent communication ability
Outstanding organizational and time-management skills
Ability to perform remote troubleshooting and provide clear instructions
Hands-on experience with all workstation versions of Windows; familiar with Mac OS environments; an In-depth understanding of diverse computer systems and networks
Working knowledge of office automation products and computer peripherals, like printers and scanners
Familiar with Microsoft Office Suite setup and repair
Excellent diagnostic and problem-solving skills
Participates in research and development initiatives when requested.
Proficiency in managing and troubleshooting network issues, including LAN and WAN.
Experience with Office 365, Active Directory, and remote desktop applications.
Familiarity with antivirus software, firewalls, data encryption technologies, and privacy principles.