Virtual Assistant with E-commerce Experience (Part Time)

About Us:
We’re Aventus, a boutique customer experience BPO headquartered in Charleston, South Carolina. Since our launch over 8 years ago, we’ve been delivering omni-channel support to more than 30 amazing clients in the DTC and direct response markets.
Visit our website to learn more: www.aventus.com
About the Role:
Are you passionate about skincare and delivering exceptional customer service? Do you enjoy finding creative solutions and excelling in a dynamic, collaborative environment? Aventus is seeking a Rockstar Virtual Executive Assistant to work one of our amazing brands. This dynamic role requires someone who is proactive, confident and thrives in a fast-paced environment. If you excel at multitasking, adapting to rapidly changing scenarios, and meeting demands without hesitation, we want to hear from you.

What You’ll Be Doing:
Serve with a Purpose: Support one of our amazing skincare brands
Anticipate Needs: Take initiative to ensure his day runs smoothly without unnecessary interruptions.
Create and Master Systems: Develop, document, and maintain efficient processes tailored to the owners brand preferences.
Keep workflows organized and ensure continuity during emergencies.
Communicate Proactively: Ensure clarity in all tasks and verify that actions and responses are carried out without delay.
Provide Personalized Expertise: Be his second brain by managing the details that matter most to the brand owner and ensuring the standards are met.
Maintain Confidentiality: Handle sensitive information with the utmost discretion and integrity.
Ensure all personal and professional details are protected at all times.
Commit to Growth: Stay updated on new tools and systems to continuously improve processes and provide innovative solutions that enhance the brand productivity.
Requirements:
Experience with E-commerce
Experience with Shopify
Work Schedule: 20-30 hours per week.
Work from Home Setup: A desktop/laptop, headset, reliable internet connection, and a quiet workspace.
English Proficiency: Impeccable grammar and exceptional writing skills.
Typing Speed: At least 50 words per minute (WPM).
Strong problem-solving skills: We work in a fast-paced environment. Candidates should have strong analytical and critical thinking skills.
Customer service excellence: Experience in delivering top-tier customer support, ensuring client satisfaction and retention.
Excellent time management skills: Ability to manage a variety of responsibilities simultaneously while remaining flexible to handle changing priorities.
Strong computer skills: Proficiency in Google Calendar, Microsoft Office, G Suite (Google Spreadsheets, Google Docs, Google Slides), Monday.com. Nice to have but not required: HubSpot, virtual telephony systems, Slack.
Positive mindset: Making the best out of any situation you find yourself in.
Experience:
Mandatory experience on e-commerce and shopify
At least 2 years in the BPO industry, with a strong focus on customer service.
Familiarity with ticketing platforms (e.g., Zendesk, Gorgias), softphone systems (e.g., Five9), and CRMs.
Proficiency in Google Spreadsheets and other organizational tools.
Proven experience as an Executive Assistant, Administrative Assistant, or in a similar role supporting executive-level staff.
Minimum of 3 years of consistent tenure in a previous employment position, showcasing reliability and dedication
Skills:
Strong problem-solving skills with a creative and adaptable approach to resolving issues.
Excellent attention to detail and the ability to identify and address overlooked problems.
Experience with inventory management is strongly preferred.
Collaborative team player with the ability to manage multiple tasks effectively.
Why Join Us?
At Aventus, you’ll have the opportunity to grow both personally and professionally. This role combines customer service excellence with back-office activities, including inventory-related tasks, giving you the chance to develop your potential, build valuable skills, and contribute to the success of our amazing clients.
How to Apply:
Ready to join a supportive team where your passion for skincare and innovative approach can make a real difference? Apply now and show us why you’d be a fantastic addition to Aventus!
What you can expect from Aventus:
USD 4 - 6 hourly rate (Based on experience and skill set)
100% Remote Work: Enjoy the flexibility to work from home or anywhere you'd like, as long as you have a professional quiet workspace and a stable internet connection.
Career Growth: Join one of the fastest-growing BPOs in the United States, with ample opportunities to scale your career.
Positive Work Environment: Thrive in a friendly, supportive work culture with a great team of leaders ready to assist whenever needed.
Independent Contractor Benefits
Performance Evaluations and Annual Reviews: Get rewarded for your hard work.
5-Day Work Week: Enjoy work-life balance with a standard 5-day work week.
Certification Opportunity: Get certified in customer service with us! Adding significant value to your CV.
10 days of Paid time off
Note: This is an independent contractor position
Please continue with your application on the following link: https://go.jobflows.co/aventus/67867513c2b33467fd2a1615
We will only consider the people whom applied on it.
Disclaimer:
Aventus will never ask for any payment at any stage of the recruitment process. If you are ever asked for money in relation to your application, please contact us immediately at hr@aventus.com.