Virtual Assistant in Customer Service & Social Media Management

About Us:
Royalty Lawn Care is a premier lawn care service provider in Massachusetts, specializing in fertilization, weed control, fungUpgrade to see actual info treatments, aeration, and overseeding. We cater to residential and commercial properties ranging from 3,000 to 15,000 sq. ft., offering high-quality, results-driven lawn care solutions. Our mission is to create lush, green, and weed-free lawns while building a highly profitable, customer-focused business.

Job Description:
We are seeking a Virtual Assistant to help streamline our operations, enhance customer service, and drive sales growth. This role requires excellent communication, organization, and problem-solving skills to support daily business functions and convert leads into paying customers. The ideal candidate is detail-oriented, proactive, and comfortable managing multiple tasks.

Key Responsibilities:
1. Customer Communication & Support – Respond to client inquiries via email and phone, schedule services, and manage follow-ups.
2. Sales & Lead Conversion – Engage with potential clients, provide quotes, and follow up to close sales and secure new business.
3. Administrative & Scheduling Tasks – Use Service Autopilot to organize routes, update client records, and assist with invoicing and payment processing.
4. Social Media & Email Management – Assist in maintaining our Instagram presence and handling customer interactions via Gmail.

Requirements:
- Fluent in English with excellent speaking and writing skills (required with a near-native accent).
- Strong communication and organizational skills.
- Proficiency in Service Autopilot, QuickBooks, and Gmail (or willingness to learn).
- Experience with CRM management, customer service, and administrative support.
- Knowledge of social media management, particularly Instagram.
- Problem-solving skills with a proactive approach to daily tasks.

What We Offer:
- Competitive salary
- Free training and opportunities for professional development.
- Annual salary review to recognize and reward your contributions.
- A team that values your work and treats you with respect.

We're hiring a Virtual Assistant for a long-term position with a knack for handling dynamic schedules, juggling multiple priorities, and staying two steps ahead. If you're not interested in a lasting role with growth opportunities and you don't have the qualifications, please do not apply.

But if this resonates with you, we look forward to your completed application form!