Virtual Assistant for a UK Cleaning Company

***Please do not apply if you do not have any experience in the relevant field as mentioned in the job description. This is a direct client working opportunity. You will be working with direct clients and not the agency.***

JOB TITLE
Cleaning Operations Virtual Assistant

JOB OVERVIEW
As a Cleaning Operations Virtual Assistant, you will play a crucial role in supporting our operations team by managing schedules, coordinating communication, and ensuring smooth day-to-day operations. This remote position requires a detail-oriented individual who can handle multiple tasks efficiently and contribute to the overall success of our cleaning services.

***Preferably, we are looking for someone with experience in the serviced accommodation business in the UK.***

THE COMPANY
JCS Southwest is a provider of fully managed commercial cleaning services based in Bristol. They specialise in offering tailored, eco-friendly, and efficient cleaning solutions across a diverse range of sectors, including offices, commercial, and Airbnb properties across the southwest.

The company is dedicated to maintaining a motivated and skilled cleaning team, continuously improving their processes, and focusing on customer satisfaction. Their commitment to eco-friendly practices and high-quality service ensures that every client receives exceptional cleaning solutions tailored to their specific needs.

Please feel free to visit: https://www.jcssouthwest.co.uk/ for more information.

DUTIES AND RESPONSIBILITIES
• Schedule Management: Coordinate and manage cleaning schedules for various clients, ensuring timely and efficient service delivery.
• Client Communication: Act as a point of contact between clients and the cleaning team, addressing enquiries, resolving issues, and providing updates as needed.
• Operational Support: Assist in organising and maintaining operational records, including cleaning logs, service reports, and client feedback.
• Team Coordination: Facilitate communication between team members, ensuring everyone is informed about schedules, tasks, and any changes.
• Reporting: Prepare and maintain reports on cleaning operations, client satisfaction, and team performance.
• Administrative Tasks: Handle administrative duties such as data entry, document management, and other tasks as required to support the operations team.

SYSTEMS AND TOOLS
Good to have experience with the following:
•Booking channel managers (Uplisting, Guesty, etc.)
• Google Workspace (Google Sheet, Google Docs)
• MS Office
• Project management software (Airtable, Asana, Trello etc.)
• WhatsApp

QUALIFICATIONS
• Proven experience as a Virtual Assistant or in a similar administrative role, preferably within the cleaning or facilities management industry.
• At least 2-year proven experience as a Virtual Assistant. *experience with a UK-based client is a huge bonus
• Excellent written and verbal communication skills;
• Proficiency with cloud-based platforms such as Google Docs, Google Sheets, Zoom, and other remote team messaging apps. We use WhatsApp for communication.
• Strong organisational and multitasking skills.
• Attention to detail. Ability to manage multiple tasks with precision and accuracy. Strong analytical and organisational skills with a keen attention to detail.
• Capable of working independently and collaboratively in a team environment
• Ability to manage time effectively in a remote environment.
• Proactive in identifying and resolving issues, with a focus on continuous improvement.
• Problem-solving skills and the ability to handle complaints and resolve issues effectively
• Huge advantage if you have experience in documenting SOPs, preferably derived from training materials or videos and simplify them into step-by-step procedures
• Proficiency in using CRM systems, and other relevant tools
• Excellent time management skills and the ability to prioritise work;
• Ability to work with minimum supervision
• Able to work in the UK Timezone
• Reliable, high speed internet connection

WORKING HOURS:
Between 07:00 AM - 7:00 PM UK Time including weekends

HOW TO APPLY:
To apply for this role, send an email to info@outsourcinghive.com with a message requesting access to the application form with, "Sweeping in with My VA Skills" in the email subject line.

Good luck, and we look forward to hearing from you!