Virtual Assistant for Psychiatric-Mental Health Practice, Social media manager

**Job Overview:**
We are seeking a highly organized and proactive Virtual Assistant to join our psychiatric-mental health practice. The ideal candidate will be responsible for managing a variety of administrative tasks to ensure seamless operations and exceptional patient care. This remote position requires excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
**Key Responsibilities:**
1. **Scheduling and Calendar Management:**
- Coordinate and manage multiple calendars using online platforms.
- Schedule and confirm patient appointments, ensuring efficient time management.
2. **Patient Communication:**
- Handle patient messages promptly and professionally.
- Conduct patient outreach via social media and follow up on potential patient contacts.
3. **Intake and Billing:**
- Collect and organize patient intake information.
- Gather co-pays and insurance information.
- Submit billing and process prior authorization requests.
- Write appeal letters as needed.
4. **Data Management:**
- Enter data accurately into Electronic Health Records (EHR) and maintain backup files.
- Order labs and follow up on post-visit tasks, including collecting medical records.
5. **Administrative Support:**
- Write employer and other letters for patients and providers, as required.
- Assist with patient follow-up and outreach activities.
6. **Social Media Management:**
- Develop and manage the practice's social media presence.
- Create engaging content and strategies to enhance patient engagement and outreach.
7. **Website Development:**
- Assist with website development and maintenance using WordPress (helpful but not required).

**Qualifications:**
- Proven experience as a virtual assistant or in a similar administrative role, preferably within a healthcare setting.
- Familiarity with EHR systems and medical billing procedures.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication skills.
- Proficiency in using online scheduling and social media platforms.
- Familiar with MS Office and must have own access to MS Office software.
- Ability to handle HIPAA sensitive information with confidentiality.
- Experience in social media management and content creation.
- Experience with WordPress for website development is helpful.
- Self-motivated and able to work independently with minimal supervision.

Join our team and contribute to delivering compassionate care to our patients while ensuring the smooth operation of our practice. We look forward to hearing from you!