Virtual Assistant for Operations Support

We are in the education and mentorship space, running structured programs, live coaching, and online communities to help individuals develop valuable skills for financial and personal growth.

We're looking for a highly detail-oriented, proactive, and responsible Virtual Assistant to support our dynamic operations team. If you’re sharp, organized, and can anticipate needs before they arise, this role is for you.

- Manage and moderate our >Facebook community (engage members, answer queries, uphold community guidelines)
- Handle access requests and permissions for various platforms
- Assist in facilitating ad-hoc webinar sessions (setup, coordination, and troubleshooting)
- Track and report key performance stats (community engagement, webinar attendance, and other relevant metrics)
- Provide general operational support as needed
- Think fast, take initiative, and find solutions before issues escalate

Remote role | Flexible working hours | Training Given

*Send in your resume with subject line "VA Application - [Your Name]" when applying.

Introduce yourself and share with me:
1. why you will be the great fit, and

2. how will you manage these 5 scenarios:
------> Scenario 1 – Webinar Tech Failure:
"A webinar is about to start in 5 minutes, but the speaker's microphone isn’t working. The host is starting to panic. How do you handle this situation?"

------> Scenario 2 – Community Conflict:
"Two members in the Facebook group are arguing and one starts making personal attacks. How would you de-escalate the situation?"

------> Scenario 3 – Unexpected Issue:
"You notice an increase in unanswered community questions, but your manager is busy. What steps would you take on your own?"

------> Scenario 4 - A member posts spam or self-promotion.

------> Scenario 5 - A member is frustrated and complaining about the platform.