Virtual Assistant for Email Management

We are Vesperra Beauty, a fast-growing e-commerce brand specializing in innovative beauty products. We’re looking for a reliable and detail-oriented Virtual Assistant (VA) to help manage our customer emails and ensure timely responses.

Responsibilities:

Email Management:
Respond to customer inquiries (5-10 emails per day) within 24 hours.
Use Freshdesk or similar to organize, track, and resolve customer issues efficiently.
Escalate complex issues to the appropriate team members when necessary.

Customer Support:
Provide friendly, professional, and timely responses to customer questions about orders, products, and policies.
Assist with order tracking, returns, and refunds as needed.

Organization:
Maintain a clean and organized inbox using Freshdesk’s ticketing system.
Ensure all customer interactions are logged and resolved promptly.

Communication:
Collaborate with the Vesperra team to ensure consistent and accurate responses.
Provide weekly updates on email trends, common customer issues, and feedback.

Requirements:
Excellent written and verbal communication skills in English.
Experience with email management or customer support roles.
Familiarity with Freshdesk, Zendesk, or similar customer support platforms is a plus.
Strong organizational skills and attention to detail.
Ability to work independently and meet deadlines.
Reliable internet connection and a quiet workspace.
Passion for beauty and skincare is a bonus!

Tools You’ll Use:
Freshdesk or similar: To manage and respond to customer emails efficiently.
Shopify: To access order details and assist with customer inquiries.
Google Workspace: For communication and collaboration with the team.

Compensation:
$4–8/hour, depending on experience and skill level.
Estimated workload: 1-2 hours per day (morning and evening shifts).

If you’re organized, reliable, and passionate about providing excellent customer service, we’d love to hear from you!
Send your application through OnlineJobs.ph.

Include the following:
A brief introduction about yourself and your experience.
Examples of previous email management or customer support roles (if applicable).
Your hourly rate within the $4–8 range.
Subject Line: “VA Application – [Your Name].”