Virtual Assistant for Ballet Studio

### **Job Overview**

Our team is hiring a virtual assistant to handle both appointment setting and administrative tasks. Your primary mission is to skillfully persuade prospects to schedule free trial classes, highlighting our clients' exceptional dance programs, and assist the owner of the ballet studio with various administrative tasks. This role requires exceptional communication skills, the ability to build rapport, and a deep understanding of human-to-human connection and influence in the digital space.

Submit Application Here: jeongmedia.com/apply/appointment-setter/

### **ROLES, RESPONSIBILITIES, EXPECTATIONS**

### **1. APPOINTMENT SETTING**

Responsibilities:

- Respond to client/lead inquiries via Enrollio, email and phone
- Provide accurate information on class schedules and prices.
- Follow up on trial classes.
- Track and report the conversion rates of leads to enrolled students.

### **2. Existing Customer Service: Enrollio (GoHighlevel) & Email**

Responsibilities:

- Respond to client inquiries via Enrollio, email and phone
- Provide accurate answers to inquiries based on studio policies and procedures.
- Address client feedback and complaints, escalating to management if necessary.

### **3. Administrative Tasks**

Responsibilities:

- Maintain and update student records, including enrollment and attendance data.
- Track tuition payments, follow up on overdue accounts, and manage student unenrollment.
- Monitor instructor attendance and timesheets, providing reminders as needed.
- Assist with sales tax reporting, inventory management, and other admin tasks.
- Generate reports on enrollment, attendance, and financial data for management review.

###**Qualifications**
- Must have at least 2 years of experience in appointment setting for US-based companies
- Must have at least 2 years of administrative assistant experience
- Must have dependable computer and consistent internet
- Must be able to work in New York Time