Virtual Assistant (VA)

We are seeking a highly organised, proactive, and detail-oriented Virtual Assistant (VA) to join our dynamic team. As a VA, you'll play a crucial role in managing various tasks across multiple platforms and working closely with the Operations Manager. You will also assist with responding to emails, drafting documents, reviewing policy and procedures, and conducting research and building on our new systems including Suite Dash CRM, Raisely Fundraising, WordPress Website, Connect Teams Staff Portal and Meta Business for social media, along with One Drive and Canva. This position offers diverse responsibilities, and each week may vary based on needs, so flexibility and willing to adapt is the key.
Key Role in Operations: As a Virtual Assistant (VA), you will work closely with the Operations Manager, ensuring smooth daily operations and assisting with various administrative tasks that are critical to the success of the business.
- Task Management Across Multiple Platforms: You will manage and assist with tasks across a range of tools and systems, including Suite Dash CRM, Raisely Fundraising, WordPress Website, Connect Teams Staff Portal, and Meta Business for social media. These platforms are essential to our workflow, and your role will include building, maintaining, and optimizing them for maximum efficiency.
- Diverse Responsibilities: This position offers a variety of tasks, such as responding to emails, drafting documents, and reviewing policy and procedures. The nature of the work will evolve week to week, so a flexible, adaptable mindset will be key to success.
- Research and Insights: A core part of the role will involve conducting research to inform decisions, improve processes, or gather insights that will support our strategies and goals. You'll need to quickly learn new systems and utilize your research findings effectively.
- Continuous Improvement of Systems: You will help build and refine new systems and processes, ensuring all platforms are integrated smoothly and that we are always improving our internal operations.
- Proactive and Detail-Oriented: We are looking for someone who is proactive, has strong problem-solving abilities, and can stay on top of multiple tasks simultaneously, ensuring all tasks are completed to a high standard.
- Collaboration and Communication: The role requires strong communication skills to keep the team and the Operations Manager updated on progress, challenges, and ideas for improvement. Clear communication will also be essential when interacting with clients or stakeholders.
- Training and Growth: We understand that some of the tools and systems may be new to you, and we're happy to provide training in some aspects of the role, we would also like you to demonstrate a willing to learn from online tutorials and platforms as we may be building new elements together allow you to grow with the organisation.
- Flexible and Adaptable: Since the role involves a variety of tasks that change week by week, flexibility and the ability to adapt quickly to new challenges are essential traits we are seeking in our ideal candidate.
When applying upload a video of yourself explaining in 60 seconds why you are perfect for this role also mentioned in both the video and application "Smart Pups are changing lives of children in need, one paw at a time"