Virtual Assistant (Knows how to speak Qatari/Arabic)

We are a UK based car detailing and mobile valet company that is branching out to Qatar. We need a Virtual Assistant that knows how to speak Qatari/Arabic (bonus if with good English as well).

PURPOSE OF THE ROLE

We are currently looking for an individual who can take full responsibility of all our communication channels (phone inbound, WhatsApp messages & emails) to support our customer booking system.
We are looking for an individual who takes ownership of their work with a can do mindset. Someone who comes up with solutions as opposed to being the cause of it.
The candidate needs to enjoy building a relationship with our clients and providing the best advice whilst maintaining a good relationship with all employees.

RESPONSIBILITIES:

Some of the responsibilities, but not limited to, include:
· Taking full responsibility of our customer booking system including building a close relationship with clients and staff
· Providing customer advice dealing with all forms of customer communication including Inbound/outbound phone calls, messages and emails.
· Being able to naturally sell services to clients that benefit both parties
· Dealing with day-to-day problems, customer complaints (rarely) and continuously seeking for solutions
· Being the go-to person for all booking & detailing queries
· Taking ownership to resolve member’s queries or complaints.
This is a growing company and requires honest work done whole heartedly in order to help develop and grow the company.

Compensation: TBD

Working hours:
Monday to Friday - 8am to 6pm Qatar Time (1pm to 11pm PH Time)
Saturdays - 8am to 1pm Qatar Time (1pm to 6pm)
Sundays - OFF

Please put "ARABIC" in the subject line.

Please record atleast 1-2 minutes of yourself and your experiences (with atleast 10 seconds Qatari/Arabic sentences) using vocaroo.com when applying.