Virtual Assistant For Social Media Messages & Admin

Company: PrimeTime Customs HTX
Position: Virtual Assistant (Remote)
Hours: Part-Time or Full-Time (flexible for the right candidate)

(There are questions at the end of this post. Please do not apply unless you read this post and answer with an audio recording. Applicants who do not submit this will not be considered.)

About Us:
PrimeTime Customs HTX specializes in custom automotive work, providing top-notch service and unique customizations for our clients. We're expanding our team and seeking a proactive and personable Virtual Assistant to manage communications, appointment scheduling, and client inquiries to help our business run smoothly.

Role Overview:
This role mainly involves handling client messages across social media, scheduling appointments, and sometimes answering phone calls to ensure each client receives excellent service. The ideal candidate will be highly organized, customer-focused, and efficient in a virtual workspace.

Key Responsibilities:
Social Media Management: Respond promptly to DMs on Facebook and Instagram, providing clients with information, scheduling options, and answering inquiries.
Appointment Scheduling: Organize and schedule client appointments, coordinating with our shop team to keep operations smooth and on time.
Phone Support: Professionally answer incoming calls, handle client questions, and direct inquiries appropriately.
Requirements:
Customer Service Experience: Experience in customer service, appointment scheduling, or social media support.
Strong Communication Skills: Excellent written and spoken English, with a friendly and professional tone.
Organized & Reliable: Able to work independently, manage multiple responsibilities, and prioritize effectively.
Available: Able to respond to messages and calls during U.S. business hours.
Tech-Savvy: Familiar with social media platforms, scheduling software, and basic phone systems.

Preferred Qualifications:
Prior experience as a virtual assistant or customer service representative.
Knowledge of or interest in the automotive industry is a plus.

We provide training that we have mastered over the last 5 years in business.

How to Apply: If you feel like you are a good fit for this position, please submit your resume, cover letter. Also, submit an AUDIO RECORDING (use dropbox, google drive, or other cloud platform) with your answers to the following questions:

What experience do you have managing social media messages and engaging with clients online?

How comfortable are you with scheduling appointments and managing calendars? Have you used any specific scheduling software?

How would you handle a situation where a client is unhappy or has a complaint?

How do you handle phone calls from unfamiliar clients or those asking questions outside your immediate knowledge?

What experience do you have in the automotive or customization industry, if any?

Describe your ideal work environment and how you stay productive in a remote setting.

How quickly do you typically respond to messages and inquiries, and what steps do you take to ensure prompt responses?

We usually operate in Central Time Zone in the USA 9am-9pm. Will you be okay with this?