Virtual Assistant - Customer Support Specialist

Customer Support Specialist (Full-Time, Remote)

Join BiteSight – Where Food Meets Tech

BiteSight is redefining food delivery by combining short-form video with seamless ordering. Backed by Y Combinator and top global investors, we’ve grown over 10x in the last month, work with thousands of NYC restaurants, and partner with top foodie influencers worldwide. We’re scaling fast and need a proactive, detail-oriented Customer Support Specialist to help us keep up with demand and ensure smooth operations.

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What You’ll Be Doing

- Manage active food orders and resolve issues in real time
- Communicate via voice and chat with restaurants, drivers, and customers
- Process refunds and resolve disputes with restaurant and delivery partners
- Track recurring issues and suggest improvements to workflows
- Join weekly meetings to review trends and optimize processes

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Who You Are

- Fluent, near-native English speaker with strong verbal and written skills
- Detail-oriented, able to handle repetitive tasks with accuracy
- Quick problem solver, stays calm and adapts in fast-moving situations
- Proactive and reliable, takes initiative without needing constant direction
- Tech-savvy, comfortable using Google Suite, chat tools, and digital platforms

Bonus Skills
- Experience in customer support, food delivery, e-commerce, or call centers
- Understanding of restaurant and delivery logistics

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Compensation & Work Setup

- $4–$6 per hour to start
- Full-time, 40 hours per week (8-hour shifts, fixed schedule)
- 100% remote – work from anywhere with a stable internet connection
- Growth potential – opportunities for increased pay and responsibilities as we scale

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How to Apply

Send us:
- Your resume
- Your email for a Zoom interview invite
- A short response about a time you solved a difficult customer issue
- Bonus: What’s your favorite dessert and why?
- If available, any video or audio recordings of you speaking English (such as a presentation, interview, or any relevant recordings). This will help us better assess communication skills.

Join BiteSight and be part of the future of food delivery.