Virtual Assistant Customer Support Representative

The Virtual Assistant Customer Support Representative role involves monitoring and responding to customer support inquiries, to ensure high customer satisfaction and retention.


Ideal candidates for this position will have the abilities to:

Fluently respond to customer questions via both WhatsApp and email

Provide empathetic responses to reassure customers and de-escalate their frustration, when needed

Ensure near-flawless data entry for tracking customer requests

Prioritize tickets based on urgency and impact to the end customer.

Manage competing priorities in a fast-paced, growth-focused work environment


Well-qualified candidates for this role will have demonstrated experience and skills in:

Providing customer service and technical support for a SaaS company

Actively listen and properly document customer feedback and needs.

Positively approaching customer service and helping individuals

Being very organized, diligent, and detail-oriented with emails, customer messages, and ticketing systems

Knowledge of brewery operations and/or beer industry experience