Virtual Assistant- Customer Support & Messaging Specialist

Company: Payment studio
Location: Remote

About Us:
Payment Studio is a leading payment processing company dedicated to providing seamless and secure financial solutions to our merchants. Our team thrives on innovation, dedication, and outstanding service.

Role Overview:
We are seeking a detail-oriented and tech-savvy Messaging Specialist to manage all business communications conducted via SMS, chat apps, and other text-based platforms. The ideal candidate will ensure timely, professional, and engaging interactions that align with our brand voice and communication standards.

Key Responsibilities:
-Text-Based Communication: Handle inbound and outbound communication with clients, prospects, and partners via SMS, chat apps, or other text-based platforms.
-Timely Responses: Ensure quick and accurate responses to customer inquiries and issues within designated timeframes.
Content Creation: Draft, edit, and personalize text templates for promotions, announcements, follow-ups, and support interactions.
-Customer Support: Address and resolve customer questions, concerns, and complaints through text, escalating complex issues when necessary.
-Data Management: Maintain accurate and up-to-date records of customer interactions using CRM tools or communication logs.
-Compliance: Ensure all communications comply with industry regulations and privacy standards (TCPA, GDPR, etc.).
Reporting: Generate reports on communication trends, customer sentiment, and performance metrics.
Continuous Improvement: Identify and implement strategies to enhance communication efficiency and customer experience.

Qualifications:
-Proven experience in customer support, sales, or communications, preferably in a text-based role.
-Exceptional written communication skills, including grammar, clarity, and tone adaptation.
-Ability to multitask and manage multiple text conversations simultaneously.
-Familiarity with text-based communication tools and CRM systems (e.g., GoHighLevel).
-Strong problem-solving skills and attention to detail.
-Understanding of messaging compliance regulations (a plus).
Preferred Traits:
-Highly responsive and proactive communicator.
-Empathetic and patient when handling customer concerns.
-Strong organizational and time management skills.

How to Apply:
To apply, please follow this link: https://forms.monday.com/forms/482b041f5817826373a47d108680fd31?r=use1