Virtual Assistant / Customer Service / Admin Assistant

About Us:
The Grounds Guys of Myers Park offers top-quality landscape maintenance and installation services for residential and small commercial properties. Originally established as Sunshine Grounds Care in 1987 by a group of 10 brothers, our company has grown with a dedication to superior workmanship, customer satisfaction, and genuine care. In 2010, we partnered with Neighborly (formerly the Dwyer Group), expanding The Grounds Guys to over 180 locations across the U.S. and Canada. While we've scaled up, our core values of hard work and consistent quality remain central to everything we do.

Job Description:
We’re seeking a proactive, organized, and tech-savvy Virtual Assistant to support our team with key administrative and customer service tasks. Your work will play a crucial role in keeping our operations efficient, our customers happy, and our team focused on what they do best. Your primary responsibilities will include:

1. Customer Success Support: Responding to emails and phone calls to ensure customer inquiries are answered promptly and professionally.
2. Scheduling Management: Organizing and coordinating team schedules to ensure seamless service delivery.
3. KPI & Timesheet Tracking: Managing timesheets and tracking key performance indicators to help us maintain operational excellence.
4. Data Entry: Accurately entering and updating customer, scheduling, and financial data into our systems.

Requirements
- Fluency in English with excellent communication skills, both written and verbal.
- Strong organizational and time management skills: You can handle multiple tasks and prioritize effectively.
- Technical proficiency in common software applications, including Outlook, Excel, QuickBooks Online, and CRM tools like LMN and RealGreen.
- Problem-solving skills with a proactive approach to challenges.
- Attention to detail in managing schedules, tracking metrics, and handling customer interactions.

What We Offer:
- Competitive salary
- Paid Time Off (PTO) to ensure work-life balance once full-time.
- Free training and opportunities for professional development.
- Annual salary review to recognize and reward your contributions.
- A wonderful team of coworkers anxious to succeed.

We're hiring a Virtual Assistant for a long-term position with a knack for handling dynamic schedules, juggling multiple priorities, and staying two steps ahead. If you're not interested in a lasting role with growth opportunities and you don't have the qualifications, please do not apply.

But if this resonates with you, we look forward to your application!